I.购买 Purchase
Students may purchase the Jiangsu PingAn insurance by following WeChat gh_303a1fb24158 to complete payment and consult client service. Read the terms and conditions before you pay.
*The Student ID quicklink contained in text message only allows payment within the time limit. If you didn't pay on time, it shuts down access.
*If you changed mobile phone number please inform your university and Jiangsu PingAn client service timely. Otherwise you won’t receive the successful notice text message.
1. How to apply for advance payment住院垫付指南
住院 Hospitalization:
如须使用保险提前垫付，必须去公立医院（列表及交通指南）。
If you are needful of advance payment, make sure to go to a public hospital (see transportation guidance).
经门诊医生诊断需要住院治疗后，学生应先自付一定比例的（一般为小几千）入院押金，取得住院单。
After the outpatient department’s diagnosis, if hospitalization is a necessity for the treatment, student shall pay the in-patient deposit (usually a few thousands) to get hospitalized. A hospitalization certificate will be issued.
如清醒，由患病学生本人联系班主任。如病重或神志不清，由发现者联系班主任，并同时联系学生家人/使馆。
If the patient is awake and sane, the patient may inform the class mentor in person. If not, the person(s) spotted the case may informs the class mentor, and inform the patient’s emergency contact (family or embassy) at the same time.
班主任将学生加入出险服务微信群。申请垫付所有材料学生上传微信群文件。
The class mentor adds the student into WeChat group to make a claim. Student uploads all the materials required for advance payment to the group files.
友情提示：根据《中华人民共和国医疗机构管理条例》，医院实行手术或特殊治疗前应取得患者同意并签字。患者本人不清醒不能签字的，应由其亲属或关系人签字。无法取得患者意见又无家属或者关系人在场，或者遇到其他特殊情况时，经治医师应当提出医疗处置方案，在取得医疗机构负责人或者被授权负责人员的批准后实施。
Friendly reminder: According to the Regulations on the Management of Medical Institutions of the People's Republic of China, the hospital should obtain the patient's consent and signature before performing surgery or special treatment. If the patient is unconscious and cannot sign, his/her relatives or related person(s) shall sign. When patient opinions cannot be obtained, no family members or related persons are present, or other special circumstances are encountered, the treating physician shall propose a medical treatment plan, which shall be implemented after obtaining the approval of the person in charge of the medical institution or the authorized person in charge.
申请垫付所需材料 Materials required for advance payment:
1)保单号（购买成功后短信包含）Insurance certificate number (included in text message after successful purchase）,
2)学生的护照首页+签证页 Photos of passport ID page + visa page;
3)主治医生姓名+电话 Surgeon's name & phone;
4)医院名称+科室；床号 Hospital name+ department, ward and bed number;
5)入院单(含住院号) Hospitalization certificate including hospitalization serial number;
6)打印的医疗报告（诊断书、检测报告） Printed medical records (diagnosis),
7)理赔授权委托书签字照片Photo of signed <Power of Attorney for Claims> ,
8)垫付申请承诺函签字照片Photo of signed <Commitment Letter for application of medical expense coverage>.
由江苏平安判断是否能否垫付。保险责任以外的不垫付不理赔须学生自费，因此购买前请阅读条款并保存。
It is up to Jiangsu PingAn to decide whether to pay or not. Please notify if the condition is exempted from insurance liabilities student needs to pay on his/her own, and so please read carefully the exemptions and liabilities before purchase, and make copies.
所有门急诊费用都是保险责任以外。
All outpatience/emergency expenses are exemptions from insurance coverage.
待保险公司打款给医院后学生可停止付款。
If insurance company agrees to take over, student may stop to pay.
保险公司下款时间为上午9点到下午5：30。
The insurance company deals with advance payment between 9AM and 5:30PM.
如垫付款即将用完，或即将出院结算，学生可将费用明细单提供给保险公司追加打款。
Before the advance payment runs out, or student is soon to be discharged, student may take a photo of the bill to ask insurance company for further payment.
出院及理赔 Discharge and reimbursement
出院后理赔材料 Checklist of claim materials to be mailed after discharge
1)出院小结 Discharge summary
2)诊断证明 Certificate of diagnosis
3)发票（原件）Original medical receipt
4)费用明细（费用清单）Medical fee invoice (breakdown list)
5)学生护照信息 Passport photocopy
6)学生银行卡信息（卡号+开户行到支行）可能会退款给学生Bank account（account name, account number, bank branch name）to receive refund
7)理赔授权委托书原件Original document of signed <Power of Attorney for Claims>
8)垫付申请承诺函原件Original document of signed <Commitment Letter for application of medical expense coverage>
材料邮寄地址Mailing address（express）
上海市徐汇区肇嘉浜路825号尚秀商务楼1号楼6楼F座
电话Tel：18121284615
收件人Receiver：客服部（Client services）
